Privacy Policy
Effective Date: 7 Nov. 2025
Entity: Hostly Limited
Jurisdiction: Hong Kong SAR
Company Registration Number: 78966153
Hostly Limited (“Hostly”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and Software-as-a-Service (SaaS) platform (collectively, the “Platform”). By accessing or using the Platform, you agree to the collection and use of your personal data in accordance with this Privacy Policy.
1. Scope
This Policy applies to all users of the Platform, including verified Contractors, Customers,
and visitors. It complies with:
- Hong Kong’s Personal Data (Privacy) Ordinance (PDPO)
- Applicable international privacy frameworks
- Standards of regulated Payment Service Providers (PSPs)
2. Information We Collect
(a) Information You Provide Directly
- Full name, email address, and contact details
- Identity verification documents (for KYC/KYB)
- Business or company registration information
- Payment and withdrawal account details
- Appointment, transaction, and payout history
- Communication preferences and support inquiries
(b) Information Collected Automatically
- Device information (browser type, OS, IP address)
- Log files and session duration
- Security logs such as 2FA verification timestamps
- Usage analytics and user behaviour data
(c) Information from Third Parties
- Payment service providers for transaction verification
- Compliance and risk-screening partners for AML/KYC checks
3. Purpose of Data Collection
Hostly processes personal data for the following purposes:
- User Verification (to meet KYC/AML obligations)
- Service Provision (scheduling, communication, payment processing)
- Fee Processing, including:
- Commission Fee
- Platform Fee
- Contractors Fee
- Administration Fee
- Security and Compliance monitoring
- Service-related communication and updates
- Analytics and performance improvement
- Meeting legal and regulatory obligations
4. Legal Basis for Processing
- Consent (where users provide optional data)
- Contractual necessity (to deliver requested services)
- Legal compliance (KYC/AML, PDPO)
- Legitimate interest (fraud prevention, platform security)
5. Data Retention
- Data retained for a minimum of 5 years per PSP/legal requirements
- Irrelevant data deleted or anonymized when no longer needed
- Users may request deletion where permitted by law
6. Data Sharing and Disclosure
- Hostly does not sell or rent user data
- Data shared only with PSPs for lawful payment processing
- Compliance partners for AML/KYC screening
- Legal authorities when required
- Service providers under confidentiality agreements
7. International Data Transfers
Data may be stored or processed outside Hong Kong with safeguards that meet PDPO-equivalent protection standards.
8. Data Security
- End-to-end encryption
- Two-Factor Authentication (2FA)
- Role-Based Access Control (RBAC)
- Automatic session timeouts
- Secure backups and integrity checks
- Audit trails for all payment actions
9. Your Rights
- Access to your personal data
- Correction of inaccurate information
- Request deletion or restriction (where permitted)
- Withdraw consent where applicable
- Request data portability
Contact: admin@hostlylimited.com
10. Cookies & Tracking
- Session management
- Analytics and performance optimisation
- Preference storage
11. Contact Information
Hostly Limited
- Unit 1603, 16/F, The L. Plaza, 367–375 Queen’s Road Central, Sheung Wan, Hong Kong
- admin@hostlylimited.com