Secure, Verified & Easy Service Management

A lawful SaaS platform connecting verified professionals and customers across a variety of compliant industries.

Secure, Transparent, and Lawful Operations

Hostly Limited is a Hong Kong–registered Software-as-a-Service (SaaS) platform providing lawful and compliant appointment scheduling and payment tools for verified independent contractors and customers. The platform caters to a variety of compliant industries, supporting legitimate professional and personal service engagements. Hostly operates solely as a technology intermediary — not as a financial institution, employer, or staffing agency. All payments are processed through regulated payment service providers (PSPs) supporting Visa, Mastercard, and bank transfers.

Payment Flow Diagram

Customer

Payment Provider

Hostly

Professional (E-Wallet)

Scheduling & Payment Integrity

All appointments are managed through Hostly’s secure scheduling system, ensuring transparency between contractors and customers. Every transaction is processed exclusively through regulated PSPs, maintaining a full audit trail and financial accountability. Funds follow a clear and traceable flow:

Pending

Funds Move Through

Available

Funds Move Through

Withdrawing

Funds Move Through

Settled

Funds Move Through

Refunded

Funds Move Through

Hostly never directly holds or pools user funds. Transparent Contractor Service Fees and administrative charges apply — with no hidden costs, crypto transactions, or unapproved payment methods.

Industries We Support

Hostly supports a wide range of lawful and PSP-approved industries, providing compliant appointment scheduling and secure payment tools for verified independent contractors and customers.

The platform caters to various professional and personal service categories, including:

Professional & Technical Services: plumbers, electricians, IT technicians, web developers, graphic designers, marketing consultants, accountants, bookkeepers, and legal advisors.
Building & Trade Industries: licensed builders, carpenters, painters, roofers, tilers, plumbers, electricians, and general maintenance contractors.
Personal & Lifestyle Services: fitness trainers, Pilates instructors, beauty therapists, hair stylists, tutors, photographers, and videographers.
Home & Property Services: cleaners, gardeners, movers, pest control technicians, and property inspectors.
Health & Wellness: nutritionists, certified mental health coaches, and physiotherapy assistants.
And many more compliant industries to come.

Hostly continues to expand its reach, empowering verified professionals and customers across a growing list of lawful, PSP-compliant industries.

Fee Structure

Commission Fee

Platform Fee

Contractor Fee

Administrative Fee

Subscription Payments & Charges

Hostly provides monthly and annual subscription options that allow verified users to access advanced tools for scheduling, analytics, and payment management. All subscription and service fees are processed through regulated PSPs, maintaining consistency with Hostly’s compliance framework.

Automatic Renewal: Subscriptions renew automatically unless cancelled before the renewal date.
Cancellation: Users can cancel anytime via account settings, with access remaining until the end of the billing period.
Refunds: Available for verified billing errors or service faults following PSP refund standards.
Transparency: All charges are displayed before payment confirmation.

Commission, Platform & Administration Charges

Hostly applies a transparent fee structure to ensure fair, compliant, and seamless payment processing for all verified Customers and Contractors. All fees are automatically calculated and processed through regulated Payment Service Providers (PSPs), maintaining full traceability and alignment with Hostly’s compliance framework.

Commission Fee: A percentage-based fee applied to each completed appointment. This fee covers Hostly’s role as a secure technology intermediary and supports the ongoing development of scheduling, messaging, and payment-management tools.
Platform Fee: A fixed or percentage-based service fee charged to Users for accessing Hostly’s core tools, including appointment management, communication features, and payment flow infrastructure. This ensures continued platform maintenance, security, and compliance monitoring.
Administration Fee: A small fee applied when additional administrative handling is required—such as refund processing, dispute support, compliance reviews, or PSP-related adjustments. These fees follow PSP rules and industry standards.
Transparency: All fees are clearly displayed before payment confirmation. Users receive a detailed breakdown during checkout and can review past charges in their e-wallet transaction history.
Compliance: Every transaction and associated fee passes through Hostly’s regulated PSPs, ensuring full AML/KYC alignment, secure fund routing, and auditable financial records.

Access & Authentication

Payouts & Withdrawals

Settlement Time

Typically within 1–5 business days after withdrawal initiation.

Methods

Bank transfers or PSP-supported payout channels available to KYC/KYB-verified users.

Compliance Holds

Temporary reviews may apply when required by PSPs for risk or verification checks.

KYC / AML / Data Protection

All users complete Know-Your-Customer (KYC) verification before any financial activity.
Continuous Anti-Money Laundering (AML) screening detects and prevents suspicious activity.
Hostly complies fully with Hong Kong’s Personal Data (Privacy) Ordinance (PDPO) and relevant international privacy regulations.
Audit and transaction records are securely retained for five years or as required by PSP and legal standards.

Security Measures

End-to-End Encryption of all sensitive data in transit and at rest.
Comprehensive Audit Trails documenting all user and payment actions.
Separated Environments for development, staging, and production.
Integrity Checks & Backups conducted regularly to protect system stability.
Incident Response Framework:

Triage

Containment

Recovery

Post-mortem

Prohibited Activities

Adult or sexually explicit services

Investment or MLM schemes

Gambling or betting

Illegal or restricted goods or services

Cryptocurrency transactions

Off-platform transactions designed to bypass PSP or KYC/AML systems

Disputes & Refunds

Each appointment includes detailed timestamp and payment history for verification.
Refunds are available while funds are in Pending or Available states.
Post-settlement refunds are handled directly through PSP channels.
Chargeback responses are fully documented and supported with transaction evidence.

Governance & Contact

“Caters to a variety of compliant industries — all appointments, commissions, platform, administration fees, and payments are securely processed through regulated PSPs.”