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Acceptable Use Policy

Effective Date: 7 Nov. 2025
Entity: Hostly Limited
Jurisdiction: Hong Kong SAR
Company Registration Number: 78966153

This Acceptable Use Policy (AUP) outlines the rules and restrictions governing how users may access and use the Hostly platform, services, and connected payment infrastructure.
By using our services, you agree to comply with this policy and all applicable laws and regulations.

1. Purpose

Hostly provides a secure Software-as-a-Service (SaaS) platform enabling verified customers and contractors to manage appointments, process payments, and deliver professional services through regulated Payment Service Providers (PSPs).

This policy ensures the platform remains safe, fair, and compliant for all users.
2. General Obligations
All users must:
  • Use the Hostly platform only for lawful and ethical purposes.
  • Provide accurate, complete, and up-to-date account information.
  • Respect all applicable data protection, consumer, and financial laws.
3. Prohibited Activities
You must not use the Hostly platform to engage in or promote any of the following:
A. Illegal or Prohibited Transactions
  • Money laundering, terrorist financing, or tax evasion.
  • Sale of counterfeit or stolen goods.
  • Unlicensed gambling, betting, or lottery services.
B. Misuse of Platform Services
  • Circumventing Hostly’s payment systems or PSP requirements.
  • Creating multiple or fake accounts to manipulate ratings or payments.
  • Using automated bots, scrapers, or reverse-engineering Hostly systems.
4. Fair Use of Services

Users must operate within Hostly’s fair use limits.
This includes:

  • Reasonable transaction volumes and appointment bookings.
  • Compliance with rate limits, API usage, and bandwidth policies.
  • Avoiding system abuse or excessive automation.
5. Payment Integrity
All payments processed through Hostly must:
  • Be for legitimate and declared services.
  • Originate from verified accounts.
  • Comply with the PSP’s Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
6. Reporting Violations
Hostly reviews all reports in line with regulatory and privacy requirements. Confirmed violations may lead to:
  • Account suspension or termination;
  • Reporting to PSPs or legal authorities;
  • Permanent loss of access to Hostly’s services.
7. Enforcement
Hostly reserves the right to:
  • Investigate potential misuse or policy violations;
  • Withhold or reverse transactions subject to compliance checks;
  • Cooperate with law enforcement or PSP investigations as required by law.
8. Limitation of Liability
Hostly is not liable for any losses, damages, or interruptions resulting from user misconduct, misuse of the platform, or third-party violations of this policy.
9. Changes to This Policy

Hostly may revise this Acceptable Use Policy at any time to ensure ongoing compliance with laws and PSP requirements.
Updates are effective immediately upon publication on this page.

10. Contact Information

For compliance, security, or legal questions, please contact:
Hostly Limited

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