Terms & Conditions

Effective Date: 7 Nov. 2025
Entity: Hostly Limited
Jurisdiction: Hong Kong SAR
Company Registration Number: 78966153

Welcome to Hostly Limited (Hostly, we, our, or us). These Terms and Conditions (Terms) govern your access to and use of the Hostly Software-as-a-Service (SaaS) platform, website, mobile applications, and related services (collectively, the Platform). By accessing or using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not access or use the Platform.

1. Definitions

User – any individual or entity registering on the Platform, including customers and independent contractors.
Contractor – a verified independent professional offering lawful services through the Platform.
Customer – a verified user booking services from a Contractor.
PSP – regulated payment service providers integrated into Hostly for processing transactions.

2. Nature of the Service

Hostly is a technology intermediary providing lawful scheduling, payment, and service management tools. Hostly does not employ, manage, or represent Contractors, does not act as a financial institution or escrow service, and does not endorse any specific service offered by Contractors. All engagements occur directly between verified Contractors and Customers under mutual agreement.

3. Account Registration & Verification

All Users must create an account and complete Know-Your-Customer (KYC) verification before conducting financial transactions. Hostly may request additional identity or business documentation as required by PSPs or regulatory authorities. Users are responsible for maintaining the confidentiality of login credentials and all activities performed under their account.

4. Fees

Contractor Fee: The full price set by the Contractor for the service they provide; the Contractor’s earnings before any Hostly deductions or PSP fees.
Commission Fee: A percentage-based fee deducted by Hostly from the Contractor’s earnings per completed appointment.
Platform Fee: A fixed or percentage-based fee charged to the Customer at checkout for use of Hostly’s platform and services.
Administrator Fee: A small additional fee charged to either the Customer or Contractor, covering administrative, compliance, verification, or manual processing costs. All fees are displayed before payment confirmation.

5. Cancellations & Refunds

Users may cancel appointments or request refunds in accordance with Hostly’s Refunds and Cancellations Policy. Refunds are granted only when there is a verified billing error, a service malfunction, or when PSP policies allow it. Hostly does not offer refunds for completed or active appointments unless legally required.

6. Payments & Payouts

All transactions are processed exclusively via regulated PSPs supporting Visa, Mastercard, and bank transfers. Hostly does not hold or pool user funds. Payment states include Pending, Available, Withdrawing, Settled, and Refunded. Withdrawals typically process within 1 to 5 business days depending on the PSP. Compliance holds may apply for verification or risk review.

7. Compliance & Lawful Use

Users must comply with Hong Kong’s PDPO, AML and CTF regulations, and any relevant international compliance standards. Prohibited activities include adult or sexually explicit services, investment or MLM schemes, gambling or betting, illegal or restricted goods or services, cryptocurrency or unregulated transactions, and off-platform payments or attempts to bypass Hostly. Hostly may suspend or terminate accounts engaged in prohibited conduct or violations.

8. Data Protection & Security

Hostly uses end-to-end encryption, two-factor authentication (2FA), and role-based access controls. Data is stored and processed in compliance with PDPO and retained for a minimum of five years as required by PSPs and legal obligations.

9. Intellectual Property

All software, content, trademarks, and materials on the Platform belong to Hostly Limited or its licensors. Users may not copy, modify, distribute, or reverse-engineer any part of the Platform without written consent.

10. Limitation of Liability

Hostly is not liable for indirect, incidental, or consequential damages. Services are provided as is with no guarantee of uninterrupted or error-free operation. Contractors and Customers are solely responsible for the legality, quality, and accuracy of their interactions and transactions.

11. Indemnification

Users agree to indemnify and hold Hostly, its directors, employees, and affiliates harmless from any claims resulting from breaches of these Terms, misuse of the Platform, or violations of any laws or third-party rights.

12. Suspension or Termination

Hostly may suspend or terminate accounts without notice if fraud or unlawful activity is suspected, if PSPs or regulators request account action, or if the User breaches these Terms or Hostly’s compliance framework.

13. Contact Information

Hostly Limited